Need help? Good. Let’s keep it simple and fast.
1. Common Issues (Fix in Seconds)
App not working properly?
- Close the app and reopen it
- Restart your iPhone
- Update to the latest version from the App Store
Wrong calculation?
Here’s the reality:
- Most issues come from incorrect input values
- Double-check numbers, percentages, and formats
Still looks off? Contact us.
GST Verification not working?
- Check your internet connection
- Try again after a few seconds
- Free users may have limits — Pro users get unlimited access
Ads issue?
- Ads appear only in the free version
- Upgrade to Pro for an ad-free experience
2. Pro Version Support
If you purchased Pro and:
- Ads are still showing
- GST verification is still limited
Do this:
- Restart the app
- Make sure you’re using the same Apple ID used for purchase
- Restore purchase (if option available in app settings)
If it still doesn’t fix — email us.
3. Contact Support
No bots. No nonsense.
Email: support@penvy.cc
When you email, include:
- Your issue (clear and direct)
- Device model (iPhone model)
- iOS version
- Screenshot (if possible)
This saves time. Yours and ours.
4. Feature Requests
Want something new?
Tell us. If it makes sense, we build it.
5. Response Time
We usually respond within 24–48 hours.