Welcome to the official support page for Penvy – AI AR Draw: My Sketch.
We’re here to help you get the best experience from the app.
📩 Contact Support
If you need help, have feedback, or found a bug, feel free to reach out:
📧 Email: customer_support@penvy.cc
⏱️ Response Time: Within 24–48 hours
📱 About the App
Penvy is an AI-powered AR drawing app that lets you create sketches using your camera and augmented reality — all processed locally on your device for maximum privacy.
❓ Frequently Asked Questions (FAQs)
1. Why does the app need camera access?
The camera is required for AR drawing features, allowing you to draw over real-world surfaces.
2. Does the app store my photos or drawings?
No. All your sketches are stored only on your device.
We do not upload or store anything on servers.
3. Is my data safe?
Yes. Penvy follows a privacy-first approach — everything runs locally, and no personal data is collected.
4. The app is not working properly. What should I do?
Try the following:
- Restart the app
- Check camera permissions
- Restart your device
- Update to the latest version
If the issue continues, contact support.
5. How do I save my drawings?
Your drawings are automatically saved locally on your device (depending on feature usage).
6. Does the app require internet?
No, most features work offline, since processing is done on-device.
⚙️ Troubleshooting Tips
- Ensure camera permissions are enabled
- Keep your app updated
- Use the app in a well-lit environment for better AR performance
🔒 Privacy First
Penvy is built with privacy in mind:
- No data collection
- No tracking
- No cloud storage
- Everything stays on your device
⭐ Feedback & Suggestions
We’re constantly improving Penvy.
If you have ideas or feature requests, we’d love to hear from you!