Need help? We’re here to assist you.
📩 Contact Support
If you’re facing any issues or have questions, please reach out to us:
Email: customer_support@penvy.cc
We typically respond within 24–48 hours.
❓ Frequently Asked Questions
1. Are my documents stored online?
No. All your documents are stored securely on your device. The App does not use cloud storage.
2. Do I need to create an account?
No. You can use the App without signing up or providing any personal information.
3. What happens if I uninstall the App?
All your stored documents will be permanently deleted unless you have backed them up externally.
4. Can I recover my documents if I lose my phone?
No. Since everything is stored locally on your device, we cannot recover lost data.
5. How do I secure my documents?
You can protect access using:
- 6-digit PIN
- Face ID / Touch ID
Make sure your device itself is also secured.
6. How do I share documents?
Open any document and tap the share button. You can send it via WhatsApp, Email, AirDrop, and more.
7. Why is my scan not clear?
For best results:
- Use good lighting
- Keep the document flat
- Avoid shadows
- Align edges within the scan frame
8. Does the App support multiple countries?
Yes. The App supports document organization for 40+ countries.
⚙️ Troubleshooting
App not opening or crashing?
- Restart your device
- Update to the latest version of the App
- Ensure your device has enough storage
Face ID / Touch ID not working?
- Check your device settings
- Make sure biometric authentication is enabled
💡 Feature Requests
We’re constantly improving the App. If you have suggestions or features you’d like to see, email us anytime.
🔐 Privacy Reminder
Your privacy matters:
- No cloud storage
- No account required
- No data tracking of your documents
Thank you for using iAadhaar – ID & Document Vault.